Heartland Nannies Agency - Our Guarantee - Offering services to Families and Nannies
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Our Guarantee
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If for any reason the placement does not work out within 90 (ninety) days, or ¼ (one-forth) of the contract period, whichever is less, HNA will make ONE FREE REPLACEMENT. The agency must be notified before ¼ (one-forth) of the contract period is up. HNA MUST be given the opportunity to speak with both parties concerning the dissolution of the employer-employee work agreement. There must not have been ANY BREACH, ETHICALLY OR MORALLY, of the nanny's integrity by any member of the employing family. The guarantee is contingent on the HNA fee being paid on time - In our office no later than 10 days after the nanny's first day of work. (There is a 10-day "grace period", but entire fee is not received within this period, the guarantee is null and void). If the nanny leaves between the 4th and 6th months, HNA will charge 2/3 (two-thirds) the fee to find a replacement, however, this starts an all new one-year contract with a NEW GUARANTEE. If the nanny leaves after the last day of the 6th (sixth) month, HNA will charge a new, full year fee to find a replacement.

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